Bedjil Privacy Policy — Your data is safe with us

1 What Information We Collect

Bedjil collects certain necessary information to provide you with the best possible service. In line with this Privacy Policy, we only collect what is genuinely needed. Full details are explained below.

When you register at Bedjil, we collect your full name, date of birth, phone number, and email address. Your national ID or passport details may also be required for identity verification. All information is collected directly from you — never through a third party.

2 How Data Is Used

Bedjil uses the information it collects for specific, defined purposes. We never use your data for unauthorized or unnecessary ends. Our Privacy Policy is fully transparent.

• Account Management: For registration, login, profile updates, and password recovery.
• Financial Transactions: To ensure accurate information for deposits, withdrawals, and bonus payouts.
• Customer Support: Resolving issues, processing complaints, and managing support tickets.
• Security & Fraud Prevention: To detect unusual activity and protect your account.
• Responsible Gaming: Monitoring gaming behavior to identify signs of excessive play.
• Promotions & Offers: To send you personalized offers based on your preferences (you can opt out at any time).
• Service Improvement: Anonymous analytics to improve the platform experience.

3 Who Data Is Shared With

Bedjil never sells your data to third parties. However, limited information may be shared with approved partners as required to operate our services. All such cases are clearly outlined in this Privacy Policy.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• KYC Verification Service: Authorized verification providers for identity confirmation.
• Legal Authorities: When required to disclose information under Bangladesh law or by court order.
• Fraud Prevention: Risk assessment in partnership with industry-grade anti-fraud networks.

4 Cookie & Tracking Policy

Bedjil uses cookies on its website to enhance platform functionality and personalize your experience. In accordance with our Privacy Policy, we use three types of cookies.

• Essential Cookies: Maintaining login sessions and security tokens — the platform cannot function without these.
• Functional Cookies: To remember your language preference, theme settings, and game preferences.
• Analytics Cookies: Understanding which parts of the platform are used most — fully anonymous.

5 Data Protection Methods

Bedjil uses industry-standard technical and administrative measures to protect your data. The security safeguards below are always active to uphold our Privacy Policy.

• TLS/SSL Encryption: All data transfers are encrypted with 256-bit TLS.
• Encrypted Database: All sensitive data stored in our database is kept encrypted.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
• Firewall & DDoS Protection: Protection against unauthorized access and cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party security specialists.
• Restricted Staff Access: Only authorized personnel can access specific data.

6 Your Data Rights

Bedjil believes every user has full rights over their own data. Under our Privacy Policy, you may exercise the following rights at any time.

7 Protection of Minors

Bedjil strictly prohibits anyone under 18 from creating an account or using the platform. In line with our Privacy Policy, we never knowingly collect data from minors.

• Date of birth verification is mandatory at the time of registration.
• Additional age verification documents may be requested in suspicious cases.
• If a minor's account is discovered, it is immediately closed and all associated data is deleted.

8 Third-Party Services

Bedjil's platform incorporates certain third-party game software and payment services. These services may have their own privacy policies that are outside our control.

• Game Providers: Accessing third-party games may be subject to the respective provider's policies.
• Payment Gateway: bKash, Nagad, and similar services have their own privacy policies.
• Analytics: Anonymous data collection tools are used to analyze website performance.

9 How Long Data Is Retained

Bedjil does not retain your information longer than necessary. Data retention periods are defined in accordance with our Privacy Policy.

• Active Accounts: Data is retained for as long as your account remains active.
• After Account Closure: Data is typically retained for up to 5 years to meet legal obligations.
• Financial Transaction Records: A minimum of 7 years, in accordance with financial regulatory requirements.
• Marketing Information: Deleted within 30 days of opting out.
• Log Files: System logs are typically deleted automatically after 90 days.

10 Contact & Complaints

For any questions, complaints, or data requests regarding our Privacy Policy, please get in touch with us. The Bedjil privacy team aims to respond within 72 hours.

• Email: [email protected]
• Support: Platform live chat support (available 24/7)
• Response Time: Within 72 hours (business days)